Reassure your child that they are not to blame
Children may blame themselves and this can make them feel even worse. Say supportive things like, 'That sounds really hard to deal with', or 'I'm so glad you told me. You should feel safe at school'.
When do I contact the school?
Your child may be reluctant for you to speak to school staff. Discuss the idea and reassure them that the school would want to know and is able to help.
If needed, make an appointment to meet with your child’s teacher. You could also ask to talk with the principal.
Contact the school immediately if you have a concern about your child’s safety.
Support for parents and carers
Kids Helpline also has a parent line with trained teams who provide support, information and counselling for parents of children aged 0-18 years. You can call them for the cost of a local call from 9am to 9pm Monday to Friday and 4pm to 9pm on weekends on 1300 1300 52.
Telephone interpreter service
If you would like to contact the school or Parent Line NSW and need assistance with English please call the telephone interpreter service on 131 450, tell them what language you need and ask the operator to make the call. The operator will get an interpreter on the line to assist you with your conversation. You will not be charged for this service.