2021 school travel applications are now open
To assist with any enquiries schools may receive about student travel applications, we have provided some information below. We have also attached an information sheet on School Travel for 2021 if you wish to share this in your school newsletter.
Applications for student travel in 2021 opened on Monday 12 October 2020.
Students who require a School Opal card or travel pass for 2021 can now apply online. A new application should be submitted if a student is applying for a school travel pass for the first time or requesting an additional pass as a result of a new shared parental responsibility situation (e.g. joint custody).
Students who have changed school/campus, changed address, repeated a year or received an expiry notification from Transport for NSW for their school travel entitlement should re-apply or update their details.
Where there is a change of distance eligibility based on a student’s grade, the system will automatically update a student’s entitlement if they meet the new criteria. If they do not meet the new eligibility criteria, they will receive an expiry notification via email.
Students who have an entitlement approved under a medical condition which is due to expire will receive a notification advising them to re-apply.
Term Bus Pass holders will receive a notification to re-apply.
Applications need to be submitted before 31 December 2020 to ensure that current student entitlements are updated and their current entitlement/card remains valid. If their application is submitted after 31 December 2020, the system will automatically cancel an entitlement/card and a new one will need to be issued.
Students in the Opal network applying for a SSTS or Term Bus Pass entitlement for the first time will receive their card at their nominated postal address. Cards will be mailed out from January 2021.
Students residing in Rural and Regional (R&R) areas should receive their travel pass at the commencement of the new school year from their nominated operator, this may be distributed via the school or sent direct to their address. Note: some R&R operators do not issue travel passes. Students/Parents should confirm with their nominated operator if they do not receive a pass.
School travel application endorsements
It is not uncommon for applicants completing the online form to make mistakes, particularly entering their name or date of birth instead of the students. This may be due to an auto-fill function on a device or just human error. We ask that school administrators be cautious of this and do not endorse applications with incorrect information.
If you are aware of or see an obvious error, you can amend the first name, date of birth or grade of a student’s travel application by clicking in the relevant row on the portal. Please ensure you have confirmed the information before making any changes. Refer to page 16 of the School Portal User Guide for further instructions. The latest version of the user guide is accessible within the School Portal by clicking the arrow next to your username.
If a student’s details cannot be confirmed or they are not yet enrolled, please do not endorse the application. By selecting ‘no’ the application will be rejected and the applicant will be informed. They will then need to submit a new application.
In the event that school administrators endorse an application in error, it would be appreciated if you could advise our SSTS team as soon as possible so the application can be intercepted before an Opal card or travel pass is issued.
To contact us about an endorsement error, please go to: https://transportnsw.info/contact-us/feedback/passes-concessions-feedback and select feedback about: ‘school student transport scheme’ and then select ‘application updates’.
If school administrators require access to the School Portal, please request an account at https://appln.transport.nsw.gov.au/portal/requests/account/school
If you have staff that have left the school recently and had access to the school portal, please let us know at https://transportnsw.info/contact-us/feedback/passes-concessions-feedback and select ‘school/operator portal’ and then ‘remove existing user access’ so their access can be removed.
New Concession Entitlement Cards
You can now order the new Transport Concession Entitlement Cards (TCEC) through the Transport for NSW School Portal.
The Transport Concession Entitlement Card will replace the following cards:
· Senior Secondary Student Concession Card (16 years and over) – also used by Mature Secondary Students (18 years and over), Distance Education Students and Home School Students
· Proof of Age card (when a student under 16 years of age looks older)
· Boarder Rail Pass.
Refer to the information pack provided by email on 21 September 2020 for guidance and frequently asked questions. If you have any issues please contact us.