To assist with any enquiries you may receive regarding student travel applications, we have provided some information below.
Applications for student travel in 2020 opened on Friday, 11 October 2019.
Students progressing to year 3 and year 7 no longer need to re-apply if they:
· are continuing at the same school
· are residing at the same address
· have not been sent an expiry notification from Transport for NSW.
Where a student meets the new distance eligibility, the system will automatically update their entitlement. If they do not meet the new eligibility, they will receive an expiry notification via email.
Students who have an entitlement approved under a medical condition which is due to expire will receive a notification advising them to re-apply.
Term Bus Pass holders will receive a notification to re-apply.
If students need to update their information or re-apply, they should go online to https://apps.transport.nsw.gov.au/ssts/updateDetails
Applications need to be submitted before 31 December 2019 to ensure student entitlements are updated and their current entitlement/card is not cancelled. If their application is submitted after 31 December 2019, the system will automatically cancel an entitlement/card and a new one will need to be issued.
Students in the Opal network applying for a SSTS or Term Bus Pass entitlement for the first time will receive their card at their nominated postal address. Cards will be mailed out from January 2020.
Students residing in Rural and Regional (R&R) areas should receive their travel pass at the commencement of the new school year from their nominated operator, this may be distributed via the school or sent direct to their address. Note: some R&R operators do not issue travel passes. Students/Parents should confirm with their nominated operator if they do not receive a pass.
School travel application endorsements
It is not uncommon for applicants completing the online form to make mistakes, particularly entering their name or date of birth instead of the students. This may be due to an auto-fill function on a device or just human error. We ask that school administrators pay special attention to the information supplied by applicants which come through in the school portal. If the information supplied does not match your records or the student is not yet enrolled, please do not endorse the application. By selecting ‘no’ the application will be referred back to the applicant to correct and resubmit.
In the event that school administrators endorse in error, it would be appreciated if you could advise our SSTS team as soon as possible so the application can be intercepted before an Opal card or travel pass is issued.
To contact us about an endorsement error, please go to: https://transportnsw.info/contact-us/feedback/passes-concessions-feedback and select feedback about: ‘school student transport scheme’ and then select ‘application updates’.
If school administrators require access to the school portal to endorse student applications, please request an account at https://appln.transport.nsw.gov.au/portal/requests/account/school
If you have staff that have left the school recently and had access to the school portal, please let us know at https://transportnsw.info/contact-us/feedback/passes-concessions-feedback and select ‘school/operator portal’ and then ‘remove existing user access’ so their access can be removed.